Cookie Policy
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Cookie Policy
Our website uses cookies to improve your browsing experience, analyse traffic and personalise content.
What is a cookie?
A cookie is a small text file stored on your device when you visit our website.
Types of cookies we use
- Essential cookies: required for the website to work properly.
- Analytics cookies: help us understand how you use our website.
- Marketing cookies: used to show you relevant advertising.
Managing cookies
You can change your cookie preferences at any time in your browser settings.
Maison Ferrant currently delivers to Italy.
Yes. Delivery is free for all orders delivered in Italy.
Orders are prepared within 1 to 3 calendar days. Once shipped, delivery is estimated at 6 to 12 calendar days.
Once shipped, a tracking number is sent by email. You can also follow your parcel from the Track my order page on our website.
Yes. You have 14 days from receipt of your order to exercise your right of withdrawal. The conditions and procedure are detailed on our Returns and refunds page.
Contact our customer service via the contact form and attach photos showing the problem. After review, Maison Ferrant may offer a replacement or a refund.
Yes, as long as your order has not yet been shipped. Contact us quickly via our contact form or at contact@maisonferrant.com.
We accept the main bank cards, including Visa, Mastercard and American Express, depending on the methods offered at checkout.
You can contact us at contact@maisonferrant.com or via the form on our Contact page.