Payment Policy
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Payment Policy
Last updated: 5 September 2026
Accepted payment methods
Maison Ferrant accepts the main payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
The methods actually available are shown to the customer at the time of payment.
Currency
All payments are made in euros (€).
The total order price is shown before payment is confirmed.
Payment security
Payments are processed through the payment infrastructure used by our platform and over secure connections.
Maison Ferrant never asks customers for payment information outside the checkout process.
Order confirmation
Once payment is complete, the customer receives an order confirmation by email.
Payment issues
If you experience any difficulty during payment, contact:
contact@maisonferrant.com
Contact
Maison Ferrant — MBI GROUPE
122 rue Amelot
75011 Paris, France
contact@maisonferrant.com
Maison Ferrant currently delivers to Italy.
Yes. Delivery is free for all orders delivered in Italy.
Orders are prepared within 1 to 3 calendar days. Once shipped, delivery is estimated at 6 to 12 calendar days.
Once shipped, a tracking number is sent by email. You can also follow your parcel from the Track my order page on our website.
Yes. You have 14 days from receipt of your order to exercise your right of withdrawal. The conditions and procedure are detailed on our Returns and refunds page.
Contact our customer service via the contact form and attach photos showing the problem. After review, Maison Ferrant may offer a replacement or a refund.
Yes, as long as your order has not yet been shipped. Contact us quickly via our contact form or at contact@maisonferrant.com.
We accept the main bank cards, including Visa, Mastercard and American Express, depending on the methods offered at checkout.
You can contact us at contact@maisonferrant.com or via the form on our Contact page.