Returns and Refunds Policy
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Returns and Refunds Policy - Maison Ferrant
Last updated: 5 September 2026
Return period
You have 14 days from the date you receive your order to request a return.
To exercise your right of withdrawal, contact us at:
contact@maisonferrant.com
or through our contact form.
Return conditions
The product must be returned:
- complete;
- undamaged;
- in a condition that allows it to be resold;
- in its original packaging, where possible.
After your request, our customer service will send you the instructions needed to return the item to France.
Return costs if you change your mind
For returns due to a change of mind or the exercise of the right of withdrawal, return shipping costs are paid by the customer.
Defective, damaged or incorrect product
If you receive a defective, damaged or incorrect product, contact us through our form or at contact@maisonferrant.com.
Please include photos that allow us to verify the issue.
After review, Maison Ferrant may offer:
- a replacement product;
- or a refund.
In this case, any return costs are covered by Maison Ferrant.
Refund
Once the return is approved, the refund is made using the same payment method used for the order.
The refund is made no later than 14 days after the withdrawal request. Maison Ferrant may wait until it receives the returned product, or proof that it has been shipped, before issuing the refund.
Cancelling an order
An order can be cancelled as long as it has not been shipped.
Contact us as soon as possible at:
contact@maisonferrant.com
Contact
Maison Ferrant - MBI GROUPE
122 rue Amelot
75011 Paris, France
contact@maisonferrant.com
Maison Ferrant currently delivers to Italy.
Yes. Delivery is free for all orders delivered in Italy.
Orders are prepared within 1 to 3 calendar days. Once shipped, delivery is estimated at 6 to 12 calendar days.
Once shipped, a tracking number is sent by email. You can also follow your parcel from the Track my order page on our website.
Yes. You have 14 days from receipt of your order to exercise your right of withdrawal. The conditions and procedure are detailed on our Returns and refunds page.
Contact our customer service via the contact form and attach photos showing the problem. After review, Maison Ferrant may offer a replacement or a refund.
Yes, as long as your order has not yet been shipped. Contact us quickly via our contact form or at contact@maisonferrant.com.
We accept the main bank cards, including Visa, Mastercard and American Express, depending on the methods offered at checkout.
You can contact us at contact@maisonferrant.com or via the form on our Contact page.