Your Privacy Choices
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Your Privacy Choices
We respect your privacy and give you control over how your personal data is used, in accordance with the General Data Protection Regulation (GDPR).
Your rights
- Right of access: you can ask to see your personal data.
- Right to rectification: you can ask for inaccurate data to be corrected.
- Right to erasure: you can ask for your data to be deleted.
- Right to object: you can object to the processing of your data for marketing purposes.
- Right to portability: you can receive your data in a structured format.
How to exercise your rights
To exercise your rights or for any question about personal data protection, contact us at contact@maisonferrant.com or through our Contact page.
Maison Ferrant currently delivers to Italy.
Yes. Delivery is free for all orders delivered in Italy.
Orders are prepared within 1 to 3 calendar days. Once shipped, delivery is estimated at 6 to 12 calendar days.
Once shipped, a tracking number is sent by email. You can also follow your parcel from the Track my order page on our website.
Yes. You have 14 days from receipt of your order to exercise your right of withdrawal. The conditions and procedure are detailed on our Returns and refunds page.
Contact our customer service via the contact form and attach photos showing the problem. After review, Maison Ferrant may offer a replacement or a refund.
Yes, as long as your order has not yet been shipped. Contact us quickly via our contact form or at contact@maisonferrant.com.
We accept the main bank cards, including Visa, Mastercard and American Express, depending on the methods offered at checkout.
You can contact us at contact@maisonferrant.com or via the form on our Contact page.